Channel delivery

Skill in “Content and communication” domain

Skills related to the ongoing and sustainable support of different beneficial internal communications channels to ensure relevance, interest and engagement in the target audience.

Master

Manages the delivery of internal communications across a multi-channel environment, working to an editorial calendar. Operates an improvement cycle framework to track messaging impact and audience engagement, with a set process to make subsequent improvements to channel performance.  

Practitioner

Manages the delivery of internal communications across a handful of channels, working to or managing an editorial calendar.

Apprentice

Delivers effective and timely internal communications across one or more channel.

Related skills

• Audience and channel coordination

• Writing and editing

• Content strategy

See also

• Community Roundtable skills framework: content

• IOIC Competency Framework