Task Trajectory

Map employee user journeys and maximise findability and experience: Effective intranets and digital workplaces that truly deliver value are based on a deep understanding of the needs and behaviours of your users and the tasks they need to complete.

We've created a detailed framework and process that systematically maps the user journeys across your digital workplace. Leveraging our definitive library of user stories and a tried and tested methodology, we produce a detailed set of user journeys that provides you with a blueprint to inform design and content, and tell the right story to your stakeholders.

We've also created the Intranet Task Accelerator – a series of templates and style guides to help you help your employees to find the services they need to do their jobs.

Understanding your users

All too often digital workplaces are built on assumptions or mirror organisational structures and areas of responsibility, rather than what actually will help your employees. However, it can be very time-consuming to really understand how a diverse workforce gets things done and the issues they face, across a variety of different systems and applications. It can be even harder to be truly objective and get consensus across your stakeholders about the best way forward.

This is what we do

We've carried out hundreds of interviews with employees and stakeholders with some of the world's largest companies to understand user journeys. Drawing on our learnings from multiple digital workplace and intranet projects, we've created a detailed methodology and format to independently map and remediate user journeys right across your digital workplace, giving you the depth of understanding you need to deliver a truly user-centred platform.

How it works

Task Trajectory is a detailed user mapping methodology involving a kick-off workshop and discovery session, a set of user and stakeholder interviews, an analysis phase, a report with insights and recommendations, an optional user survey and a set of detailed user journey charts with rich insights and strong process visualisations. We look at entirety of the digital workplace and range of different employee needs. We work collaboratively with you throughout the project with regular check-ins and report back sessions. Everything is delivered remotely to anywhere in the world. When you engage us we:

1. Hold a kick off workshop to confirm scope and understand how your digital workplace is structured

2. Carry out multiple user and stakeholder interviews, with a cross section of your workforce

3. Analyse all our data, deriving meaningful insights and recommendations that we report back to you

4. Carry out an optional user survey to understand user journeys

5. Produce detailed user journey charts mapping key areas across multiple systems, packed with additional information on measurement, RASCI and more

We have also developed the Intranet Task Accelerator: a bundle of templates and sample content that we know works to improve how your people are supported in accessing employee services, problem solving if necessary and driving self-service adoption. We'll work with you to implement it in your environment