This post outlines our 'Six Ps' framework for improving digital workplace management: Person, Prompt, Path, Product, Process, and Problem. Creating a smoother digital employee experience by squashing any blockers.
Read moreClimbing Mount Findable to Peak Understanding →
To complete their tasks you colleagues need to be able to find stuff and then after that they need to actually understand what they find there. We take a (figurative) spiritual journey up the mountain seeking enlightenment, but find only doubt...
Read moreYour intranet project was a disappointment: did you fall victim to one of these classic blunders?
Teams make some very typical mistakes with their intranet projects which limits the impact and value of the product. We detail some of these mistakes and advise on some fixes on how to get you out of your intranet pickle and back on track.
Read moreThe hidden costs of a free Intranet: what you should know →
What are the pros and cons of using commercial intranet products versus creating your own using SharePoint. Commercial products are faster and more efficient, but if you have the experience, you can make SharePoint work. However, be warned using SharePoint requires more time and effort.
Read moreChoosing an intranet product is hard, choosing one without a strategy or requirements is harder →
Choosing an intranet product without a strategy or requirements is difficult. Without considering purpose, needs, governance, and operations, teams are left with a small perspective and potential buyer's regret. A evaluation of requirements is necessary for success.
Read moreIntranet Publishing Models - the holy trinity →
Intranet content can be a challenge. The key lies in ownership. We break it down into three roles: the publisher, the information owner, and the site sponsor. Learn how this trifecta forms a stable unit that empowers intranet managers to foster advanced relationships and the importance of early consideration of publishing models when choosing or designing an intranet platform.
Read moreActively managing employee applications with user journeys →
Providing effective access to key employee services is more than putting a few tiles up on the intranet. In this article I describe how to utilise user journeys and user stories as a research method so you really understand what employees need.
Read moreA fox in the hen house: on being careful about who you ask for help →
You can't build intranets or manage an organisation's digital workplace on your own. You need help and advice, but be careful about who you ask for help.
Read moreHybrid working: when everything changes
More’s going to change with hybrid work patterns than you think. I take a look at some of strange things that are going to happen and what it means for digital workplace professionals.
Read moreEvery meeting will now be an online meeting →
A move to widespread hybrid working will turn every meeting into and online meeting. I look at the maths of hybrid and plan how to make meetings better
Read moreFrom digital workplace firefighter to digital workplace script writer →
Are you a Butterfly 🦋 or a Stone🗿? Using dissent to optimise your digital workplace governance. →
A post from me on stakeholder dissent and how we deal with our feelings of vulnerability affects how we approach the management and governance of digital workplace tools. So are you a butterfly 🦋 or a stone🗿?
From ooze to bricks →
Content strategy as an intranet and digital workplace governance control
Read moreCan intranet ownership be a walk in the park for internal comms? →
A more nuanced idea of ownership means you don’t need to own the whole shebang